FAQ

Please make sure it is not in your spam folder and check if you have allowed emails from the “@en.bushi-navi.com” domain to be received.

The following are possible reasons for not receiving the verification code:

The phone number you entered is incorrect
SMS is delayed due to poor cellular reception
Receiving SMS is restricted due to spam settings, etc.
SMS storage capacity is full
Cannot be used due to cellular plan
Mobile communication is disabled

You can contact Bushi Navi support [bushinavi_global_sp@bushiroad.com]. Do note that this may take a few days to process and personal information may be requested to confirm your identity.

Only your handle name will be displayed in match pairings, match history, and standings.

You will not be able to update your profile if you are applying for an event.

No.

Please check if location services are enabled on your device. Please note that this function may not work depending on the device.

You can choose to apply for multiple events under the same event series by checking them.

Your status will be reflected as “Selected” under the “My Events” page.

In the case of a lottery draw, it will be reflected as “Applying” until the day of the draw.

The tournament organizer has disabled the function.

Please check if location information has been allowed in your device settings and try again.

If you are using an Android device on Android 10 or higher, set “Location” and “Google Location Accuracy” to ON in the settings.

If you are using an Android device on Android 10 or lower, set “Location” to ON and “Mode” to “High Accuracy.”

*Please note that settings may differ depending on your Android model and OS version.

Bushi Navi allows tournament organizers to manually check in players. However, it is up to their discretion to allow users without a device to participate.

Please kindly make sure you have access to Bushi Navi and your account on the day of the event.

Please notify the tournament organizer to rectify the issue.

You can check via the status label in the “My Event Details” screen.

Please search for Bushi Navi and update the app directly from the store page.

If you are still unable to update, please contact Bushi Navi Support [bushinavi_global_sp@bushiroad.com].

Around 50MB.

Please check that the latest version is installed.

If the latest version is installed, please exit the app fully and restart.

If you still experience the same problem after trying the above steps, please contact Bushi Navi support [bushinavi_global_sp@bushiroad.com].

Your account can be deleted under “My Profile.”

Due to age ratings on iOS and iPadOS, the Bushi Navi app may not be visible if:

Parental controls are active.
You are using an Apple Account for a child.

We apologize for the inconvenience. If you are unable to access the app, please use the Bushi Navi website instead.

For details regarding iOS age ratings, please refer to the Apple support pages below:

Due to age ratings on iOS and iPadOS, the Bushi Navi app may not be visible if:

Parental controls are active.
You are using an Apple Account for a child.

We apologize for the inconvenience. If you are unable to access the app, please use the Bushi Navi website instead.

For details regarding iOS age ratings, please refer to the Apple support pages below:

Due to age ratings on iOS and iPadOS, the Bushi Navi app may not be visible if:

Parental controls are active.
You are using an Apple Account for a child.

We apologize for the inconvenience. If you are unable to access the app, please use the Bushi Navi website instead.

For details regarding iOS age ratings, please refer to the Apple support pages below:

Due to age ratings on iOS and iPadOS, the Bushi Navi app may not be visible if:

Parental controls are active.
You are using an Apple Account for a child.

We apologize for the inconvenience. If you are unable to access the app, please use the Bushi Navi website instead.

For details regarding iOS age ratings, please refer to the Apple support pages below:

Bushi Navi App

I checked the terms of use from “Click here for new registration,” entered my email address on the email address authentication screen, and pressed “Issue a verification code,” but I did not receive an email.

I did not receive the SMS verification code.

I don’t have a mobile phone so I am unable to do SMS verification. What should I do?

Will any of my profile information be disclosed to other players?

I am unable to change my handle name.

Can I search for multiple events simultaneously?

The “Distance to Venue” search criteria is not working.

What are the check boxes beside the event?

How do I know if I was selected for an event after applying for it?

Location Check-in is not displayed under the event details.

Location Check-in is not working.

Can I still participate in an event I applied for if I forget to bring my device to an event?

My opponent reported the wrong result. What should I do?

What happens if my opponent does not approve the result?

How do I check if I have retired from the event?

I am unable to update the Bushi Navi app.

What is the size of the Bushi Navi app?

The app does not work.

Can I cancel my account?

I searched for Bushi Navi in my app store, but it does not appear in the search results.

The Bushi Navi app icon has disappeared from my home screen.

I cannot use the Bushi Navi app due to parental control age ratings.

The Bushi Navi app does not appear on the home screen or in search results on my child’s device.